Imagine the Possibilities

Concurrent Program Session

Beyond the Turnstile: Toward Richer Models for Impact Assessment

Friday, March 23, 2018, 10:45 AM - 11:45 AM

Pennsylvania Convention Center, 108 AB

Libraries need valid and reliable ways to assess their impact. Traditional measures, such as gate/turnstile counts, circulation and program attendance, are still widely used. With heavy reliance on programs, new measures are needed to demonstrate the impact libraries have in their communities. Attendees of this session will hear how leaders in top U.S. urban public libraries assess programs outcomes and put those assessments to work in advocacy.

At the end of this session, participants will:

1: Understand the limitations of traditional approaches to outcomes assessment
2: Know what the nation's top library systems are doing to innovate in assessment
3: Apply fresh ideas when assessing the libraries' impact

The session organizer(s) identified this session as appropriate for:
Level 1: People with no previous knowledge of the topic.

This session will have: Medium interaction (example: single speaker/panel with questions or discussion throughout)

Handouts: Download 1   Download 2  

Track: Lead

Tags: Administration/Management, Administration and Management, Advocacy, Assessment and Evaluation, Diversity


Deborah Turner, Independent researcher, librarian, writer
DeborahTurner.Online , Philadelphia , PA

Dr. Deborah Turner is a researcher consultant, librarian/manager, and writer. Her research project, "The Oral Present, Urban Library Services, and the Underserved" was conducted at the Cleveland Public Library, Free Library of Philadelphia, and the Seattle Public Library and is generously funded by the Institute of Museum and Library Services (grant # #RE-07-14-0051-14).

Valerie Garrett-Turner, Information & Instruction Services Manager
The Seattle Public Library , Seattle , WA

Valerie Garrett-Turner is the Information & Instruction Services Manager at The Seattle Public Library. She has worked for SPL for 20 years where she currently oversees systemwide efforts in ESL/Adult Basic Education/Citizenship, Workforce Development, Digital Literacy/Equity, Digital Media Learning, Virtual Reference, and Data Assessment. Valerie has an MLS from the University of Arizona and a Certificate in Public Library Administration.

Christina Patton, Adult/Teen Librarian & Branch Manager
Free Library of Philadelphia , Philadelphia , PA

Christina Patton is former Adult/Teen Librarian & Branch Manager of the Greater Olney Branch of the Free Library of Philadelphia. She currently serving the FLP as the Assistant to the Chief of the Neighborhood Library Services Division.

John Skrtic, Director of Public Services
Cleveland Public Library , Cleveland , OH

John Skrtic is the Director of Public Services for the Cleveland Public Library (CPL). John has been working at CPL for 28 years in varying public services capacities. In 2010 he became the Director of Public Services which oversees 27 branches, the Main Library, Outreach and Program Services, and the Ohio Library for the Blind and Physically Disabled. John lives on the West Side of Cleveland and enjoys spending time with his Son and Daughter.

For questions about…

Cancellation Policy

The PLA 2018 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.

Attendee Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 23, 2018, and are subject to a $30 handling fee. Refunds will be processed after April 23, 2018. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours. No meal tickets will be sold onsite.

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