Thursday, March 22, 5:15 PM–6:15 PM
Pennsylvania Convention Center, 201 ABC
Ready, Set, Go! Our presenters have only five minutes each to ignite some new ideas. Using a combination of innovative slides and lightning-fast talk, they’ll share a personal passion inspired by their work to fire-up you and your public library colleagues. If they go over five minutes, we’re using the big hook. The clock starts… NOW!
|Elizabeth Jonkel, Missoula (MT) Public Library||A Quick Response Tool for Managing Crisis
Serving the general public means that, on any given day, a patron’s conduct and behavior can be a wild card that disrupts normal library operations and upsets staff and others. Though every situation is different, planning for disruption is possible, but staff consistency is key. An easy tool, using decision tree methodology, will be demonstrated that can guide staff to the right response in critical situations.
|Douglas Crane, Palm Beach County (FL) Library System||Five Minutes to Inbox Zero – Overcoming the E-mail Avalanche
E-mail is a vital tool where most of our daily work is done. Unfortunately, e-mail can be the biggest impediment to productivity due to mismanagement of high volumes of messages. Thankfully, the application of a few simple best practices can vanquish the stress of e-mail management. In just five minutes you will learn a simple but powerful system to quickly gain control over e-mail in order to reach an empty inbox. Inbox Zero awaits!
|Susan Pieper, Paulding County (OH) Carnegie Library||Juvenile Court Literacy Program: A Rural Public Library Partnership with the Juvenile Court
The Juvenile Court Literacy Program allows juvenile offenders to fulfill probation requirements by appearing at any of the Paulding County Carnegie Library locations to read or peruse books.
|Haley Holmes, San Antonio (TX) Public Library||Left Shark
At the San Antonio Public Library we are using the Shark Tank concept to inspire staff to pitch new and creative ideas from programming to systemic process improvement. A little healthy competition has compelled staff on all levels to push their ideas forward, and library administrators are working to mentor employees to see their ideas become reality. We are in the midst of a revolution, and this is just one step towards an improved organizational culture.
|Laura Raphael, Tulsa City-County (OK) Library||Listen, Librarians! Adultsplaining Does Not Work
Being a kid is an exercise in communication frustration. Adults are constantly telling you that you should not feel the way you feel. My plea is also a deeply held principle: Listen to kids. Reflect their feelings. Honor their pain and their joys as you would your friends, co-workers, and spouses. This presentation will include quick ways to listen effectively to children—and one magic question to get them talking in the first place.
|Cody Flood, Hancock County (IN) Public Library||Paperless Holds Management
Brief overview of a web-based, paperless holds system that allows for more efficient use of staff time. It also features real-time notices for patrons and complete patron privacy. This system is not being used at any other library in North America as our library has been a development partner with the PV Supa to create this Holds Management System.
|Kimberly Boldt, Milwaukee (WI) Public Library||Under Our Umbrella: Supporting Our Staff
Are you interested in assisting your colleagues manage stress? Join us to hear how Milwaukee Public Library employs caring, trained staff to support colleagues through the challenges and stresses of customer service in an urban library system. Learn about our path and how you can create your own cutting edge peer support program!
|Natalie Milbrodt, Queens Borough (NY) Public Library||Introducing a Mobile App for Uploading Family Treasures to Public Library Collections
The Queens Public Library in New York City has developed a free mobile application for uploading scanned items, digital photos, oral history interviews and “wild sound” recordings of Queens neighborhoods for permanent safekeeping in the library’s archival collections. It allows families to add their personal histories to the larger historical narrative of their city and their country. The upload tool is an open source iOS and Android app built to accept submissions of the crowd-sourced metadata, audio and visual files. It automatically generates a record in the library’s digital asset management system that staff can review, edit, and set live on the library’s digital archives website and then harvest to the Digital Public Library of America. The tool is part of the programmatic and technological offerings of the library’s Queens Memory program, whose mission is to capture contemporary history in Queens. Code for the app is available on GitHub and the team’s development roadmap emphasizes making this tool configurable for other organizations who wish to adapt it for their own use. Queens Memory Director, Natalie Milbrodt, will share the library’s approach and lessons learned during development and early use of the beta version in 2017.
Order of presentation might change on the day of the session.