Imagine the Possibilities

Concurrent Program Session

Coach Your Team to Greatness

Friday, March 23, 2018, 2:00 PM - 3:00 PM

Pennsylvania Convention Center, Ballroom B

One of the library’s most important assets is its staff; however, we often wait a full year to give them feedback on their work. Anoka County (MN) Library recently switched to a coaching model, which included writing new work outcome statements for all staff and training supervisors to be coaches. Supervisors now meet with staff regularly to review progress on goals and improve performance, gather ideas on training needs and more.

An online version of this concurrent program session was also presented during the PLA 2018 Virtual Conference.

At the end of this session, participants will:

1: Learn what the coaching model is and how it was implemented in Anoka County
2: Understand how the coaching model changed the way supervisors and staff interact and improved communication in the library
3: Develop work outcome statements from the ground up in order to get buy-in from staff

The session organizer(s) identified this session as appropriate for:
Level 2: People with some knowledge, who want to increase their understanding.

This session will have: Medium interaction (example: single speaker/panel with questions or discussion throughout)

Handouts: Download 1   Download 2   Download 3  

Track: Lead

Tags: Staffing, Administration and Management, Continuing Education and Professional Development, Mentoring, Organizational Change


Maggie Snow, Director
Anoka County Library , Blaine , MN

Maggie Snow began working in her school library as a teenager and never stopped. Currently, she is the Director of Anoka County Library, an eight-branch system serving 340,000 residents. She is a member of the American Library Association, and has served as President of the Minnesota Library Association in 2015 and in leadership positions for several nonprofit organizations. She holds a BA from Briar Cliff University and an MSLS from Catholic University

Stacey Hendren, Branch Manager- Crooked Lake Library
Anoka County Library , Blaine , MN

Stacey R. Hendren is the branch manager of the Crooked Lake Library in Anoka County, MN and serves on several service teams. Hendren has presented at conferences and trainings on library management, reference, and youth services, and has been an MLA Institute for Leadership Excellence (MILE) participant. Stacey received her BA in music education from the UMN-Morris and her MLIS from UW-Milwaukee.

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Cancellation Policy

The PLA 2018 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.

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