Imagine the Possibilities

Concurrent Program Session

It’s So Hard To Say Goodbye: Strategies and Best Practices for Sunsetting Legacy Programs

Friday, March 23, 2018, 4:00 PM - 5:00 PM

Pennsylvania Convention Center, Ballroom A

The book club that only has two regularly attending patrons.Your former colleague’s passion project that somehow landed in your lap (shhhh – you don’t really know anything about the topic). You know the programs we mean; the ones that took hours of staff time to prepare that just can’t find traction, or have lost their appeal along the way. Join us to discuss language, best practices, and experiences with bringing programs to an end.

At the end of this session, participants will:

1: Have the tools necessary for determining when it is time to end a program. 2: Learn the necessary steps to ending a program at their library successfully. 3: Have the language to use with patrons, and fellow staff, to talk about ending a program.

The session organizer(s) identified this session as appropriate for:
Level 2: People with some knowledge, who want to increase their understanding.

This session will have: Medium interaction (example: single speaker/panel with questions or discussion throughout)

Handouts: Download 1   Download 2  

Track: Challenge

Tags: Serving Adults, Adult Services, Facilitation, Guidelines and Standards, Programming/Services, Trends and Forecasting


Katy Hite, Emerging Technologies Librarian
Upper Arlington Public Library , Upper Arlington , OH

Katy Hite is an Emerging Technologies Librarian at Upper Arlington Public Library. At her previous position as an Adult Librarian, successfully terminated programs included an all ages poetry competition and a Downton Abbey tea party. Katy is a co-founder of Make It @ Your Library and a member of the Ohio Library Council. Her former experience includes serving as Distance Learning Librarian at Roosevelt University and Adult Services Librarian at Worthington Public Libraries.

Alexandra Skinner, Assistant Manager of Adult & Teen Services
Oak Park Public Library , Oak Park , IL

Alexandra is the Manager of Adult and Teen Services at Oak Park Public Library. She never leaves the house or office without her water-bottle and knitting in her bag. She enjoys learning new public transportation systems when she travels, as well as narrative nonfiction books, binge-worthy television, and podcasts of all sorts.

For questions about…

Cancellation Policy

The PLA 2018 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.

Attendee Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 23, 2018, and are subject to a $30 handling fee. Refunds will be processed after April 23, 2018. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours. No meal tickets will be sold onsite.

Exhibitor Cancellation Policy

All booth space cancellation requests must be received in writing by Show Management (Corcoran Expositions). If space is reduced, the net reduction of space will be treated as a cancellation of that space. If Show Management receives a written request for cancellation of space on or before October 31, 2017, the exhibitor will be eligible for a refund less the nonrefundable deposit of $950 per 100 square feet of exhibit space. For cancellations received after October 31, 2017, exhibitors are liable for 100% of the cost of space.


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Interested in exhibiting at PLA 2018? Contact Carly DiVito, Corcoran Expositions, at 312-541-0567 or


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Registration & Housing

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To discuss PLA 2018 sponsorship opportunities, contact Corcoran Expositions, Mary Michalik at 312-265-9650,; or Matt McLaughlin at 312-265-9655,

Thank You PLA 2018 Conference Sponsors!

Other Questions

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PLA 2016 Archive

Looking for handouts and other information from the PLA 2016 Conference, which took place April 5–9, 2016 in Denver, CO? The PLA 2016 Conference website has been archived at

View the list of past PLA Conferences from 1983 to present.