Imagine the Possibilities

Concurrent Program Session

Project Outcome in Practice: Using Outcome Data to Measure and Improve Impact

Saturday, March 24, 2018, 10:45 AM - 11:45 AM

Pennsylvania Convention Center, 108 AB

The Public Library Association’s Project Outcome is a free online toolkit that provides patron outcome surveys, tools for collecting and analyzing outcome data, and practical guidance on using the results to take action. Learn how easy it is to measure and utilize the outcomes of your library’s programs and services from experienced project participants who have been able to use Project Outcome to measure and improve their impact to better tell their library’s story.

At the end of this session, participants will:

1: Know what Project Outcome measures and the tools and resources available 2: Understand how to take action using outcome data 3: Be able to implement best practices and lessons learned from participating libraries

The session organizer(s) identified this session as appropriate for:
Level 1: People with no previous knowledge of the topic.

This session will have: Low interaction (example: single speaker/panel with Q&A at the end of the program)

Handouts: Download 1   Download 2  

Track: Plan

Tags: Administration/Management, Administration and Management, Hot Topics, Organizational Change, Programming/Services


Brent Bloechle, Library Manager, Maribelle M. Davis Library
Plano Public Library

Brent Bloechle has been with the Plano Public Library System for thirteen years. He has been the manager of the Maribelle M. Davis Library for eight years. At PPL, his additional areas of responsibility are new library technology, staff development, PLA Project Outcome, and Edge. He previously has spoken at the Public Library Association Conference, Internet Librarian, the Texas Library Association Conference and he is a contributing author to Creative Library Marketing and Publicity.

Carrie Herrmann, Director
Boone County Public Library

Carrie Herrmann has 30 years of experience in libraries, most of those in Northern Kentucky. She has served on the Executive Board for the SWON Libraries consortium, served as the editor for the Kentucky Public Library Association?s (KPLA) newsletter, IN-FO-CUS, and on the Continuing Education Committee for the national Public Library Association. Currently, Carrie is focused on a building project for Boone County Public Library.

Greta Southard, Director
Allen County Public Library , Fort Wayne , IN

Prior to joining ACPL, Greta served as the director of the Boone County Public Library (KY). Prior to that she served as the Executive Director of the Public Library Association for 13 years. Prior to joining PLA, she worked for Mead Data Central (Lexis Nexis) as an account representative working with law schools and law firms. She began her information career as a law librarian in Ohio.

For questions about…

Cancellation Policy

The PLA 2018 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.

Attendee Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 23, 2018, and are subject to a $30 handling fee. Refunds will be processed after April 23, 2018. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours. No meal tickets will be sold onsite.

Exhibitor Cancellation Policy

All booth space cancellation requests must be received in writing by Show Management (Corcoran Expositions). If space is reduced, the net reduction of space will be treated as a cancellation of that space. If Show Management receives a written request for cancellation of space on or before October 31, 2017, the exhibitor will be eligible for a refund less the nonrefundable deposit of $950 per 100 square feet of exhibit space. For cancellations received after October 31, 2017, exhibitors are liable for 100% of the cost of space.


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To discuss PLA 2018 sponsorship opportunities, contact Corcoran Expositions, Mary Michalik at 312-265-9650,; or Matt McLaughlin at 312-265-9655,

Thank You PLA 2018 Conference Sponsors!

Other Questions

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PLA 2016 Archive

Looking for handouts and other information from the PLA 2016 Conference, which took place April 5–9, 2016 in Denver, CO? The PLA 2016 Conference website has been archived at

View the list of past PLA Conferences from 1983 to present.