Developing a Data-driven Staff Training Program
Saturday, March 24, 2018, 9:30 AM - 10:30 AM
Pennsylvania Convention Center, Ballroom A
Phoenix (AZ) Public Library has implemented a comprehensive training program to help staff develop the competence, confidence, and resilience needed to successfully assist customers with mobile devices and eMedia resources. Learn about the 5 step process we used to identify the necessary competencies, gather benchmark data, deliver training, and measure training outcomes to create a Digitally Fluent culture. You will leave with all the tools you need to enhance your library’s level of Digital Fluency.
At the end of this session, participants will:
1: Understand the components of a successful Digital Fluency program, including developing technology competencies; using data to get administration and staff buy-in; benchmarking current skill levels; developing targeting training; and standardizing training delivery 2: Develop awareness of the tools available to benchmark staff technology capabilities and measure training outcomes, including Library Edge, Project Outcome, and the NorthStar Digital Literacy Assessment 3: Be familiar with available curricula Digital Fluency curricula and how to modify them to meet local library needs
The session organizer(s) identified this session as appropriate for:
Level 2: People with some knowledge, who want to increase their understanding.
This session will have: Medium interaction (example: single speaker/panel with questions or discussion throughout)
Handouts: Download 1 Download 2 Download 3 Download 4
Tags: Technology, Continuing Education and Professional Development, Digital Literacy, Mobile Technology, Technology, Training
Aimee Fifarek, Executive Director
Public Library of Youngstown and Mahoning County , Youngstown , OH
Aimee Fifarek is the Executive Director of the Public Library of Youngstown and Mahoning County. She previously held Deputy Director Positions at Phoenix Public Library and Scottsdale Public Library after an early start in academic libraries. The central focus of Aimee's career has always been helping people understand the information and technology they need to achieve their goals. She holds Masters Degrees in English and Library and Information Science from the University of Wisconsin-Milwaukee.
Jeriann Thacker, Adult Services Coordinator
Phoenix Public Library , Youngstown , AZ
Jeriann Thacker started her career in libraries as a teen volunteer. She is currently the Adult Services Coordinator for the Phoenix Public Library, where she works with community partners and educational institutions to bring quality programming and exhibitions to the Phoenix community. Previously, she has been a collection development librarian and a children's librarian. Her interests include emerging technologies, staff instruction and project assessment.