When Design Meets Service: What Global Library Trends Show Us About Future Library Spaces
Tuesday, March 20, 2018, 2:00 PM - 5:00 PM
Pennsylvania Convention Center, 103 AB
What do the most innovative libraries around the world know that we don’t? What could we learn from connecting outside our own regions and learning together? Part spin on the traditional travelogue, full of photographs and details, and part hands-on design thinking workshop and brainstorming session, we will take a multi-country view on what is happening in libraries around the world, from the perspective of two director-level librarians deeply concerned with service design and delivery.
At the end of this session, participants will:
1: Have a deeper understanding of global trends in library services 2: Leave inspired by the examples of implementation of customer-focused library design 3: Experience design thinking and brainstorming techniques
The session organizer(s) identified this session as appropriate for:
Level 2: People with some knowledge, who want to increase their understanding.
Tags: Preconference, Buildings and Facilities, Innovation, Programming/Services, Transforming Libraries, Trends and Forecasting
Stephanie Chase, Director
Hillsboro Public Library , Hillsboro , OR
Stephanie Chase is Director of the Hillsboro Public Library. Previously, Stephanie coordinated service strategies to libraries for BiblioCommons and was the Director of Library Programs and Services for The Seattle Public Library. Stephanie is the founder of the Green Mountain Library Consortium, a statewide consortium providing digital collections and partnership opportunities to 150 member libraries, a 2010 Library Journal Mover & Shaker, and a founding member and current chair of the LibraryReads Steering Committee.
Justine Hyde, Director, Library Services and Experience
State Library Victoria , Melbourne
Justine Hyde is the Director, Library Services and Experience at the State Library Victoria, where she leads the library?s onsite and digital user experience, collections, public programs, exhibitions, publishing and education programs. Prior to working at State Library Victoria, Justine led a range of portfolios across the public sector including libraries, learning and development, digital, marketing and communications. Justine is also a freelance writer published in The Age, Melbourne Review, and many library publications.
Registration for this preconference is now closed, but limited space may be available onsite.